Terms and Conditions – Weeple Logistics

Welcome to Weeple.in, an online goods transport service provider. Weeple.in offers instant logistics solutions for consumers, industry, construction & infrastructure, e-commerce, retail, small & medium enterprises among others. Weeple.in is associated with a massive network of fleet owners/ operators with proven capacities and caliber to deliver on time. Currently, we offer services like full truckload and part load with pick-up solutions to connect all major routes across India and continuously adding further destinations from time to time.

The above solutions provided by the Organization are hereinafter referred to as ‘Service’ and/or ‘Services’. Weeple Logistics Solution Private Limited which owns the brand ‘Weeple’. These terms and conditions apply to a user(s) if the user(s) are visitors, registered – free or paid user(s) who access the Weeple website/mobile application(hereinafter referred to as ‘Portal’)for any purpose. It also applies to any legal entity which may be represented by the user under actual or apparent authority. User(s) may use the Portal solely for the purpose of Services and not for any other matter. The Organization advises its users that while accessing the Portal on the internet or the mobile device, they must follow/abide by applicable laws. The organization is not responsible for the possible consequences caused by user behavior during the use of the Portal. The organization may, in its sole discretion, refuse the service to anyone at any time.

The Organization provides Services and you agree to obtain such services offered by the Organization. The Organization shall take your booking request (through the internet and/or mobile telecommunications devices). The organization shall have the sole discretion to accept or reject each request for Services. If the Organization accepts the booking request made by the User, a confirmation will be generated and the User will be notified accordingly. The Organization shall make reasonable efforts to provide Services subject to availability of the resources in or around your location at the time of your booking request made to the Organization.
Users are advised to take appropriate transit insurance for the goods/product that the users intend to be transporting in order to protect their own interests. The Organization will provide necessary support with regard to transaction documents of services to the User in case of insurance claims are lodged by the user with the insurance Organization, Organization’s liabilities towards damage/theft or any other issue leading to loss of value is limited under Organization’s service policy. The User shall ensure that he/she will not indulge in any of the following activities while availing the Service: Soiling or damaging the body and/or any other interiors of the mini-truck/tempo/vehicle. Misusing, soiling or damaging any of the devices (technical/non-technical) in the truck/tempo/vehicle. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the User. The driver also has the right to receivedfuse such a pick-up.

Pressurizing the driver to overload truck/tempo/vehicle with the consignment than the allowed limit. Not disclosing the correct contents of goods/materials which are to be sent through the Service. The User undertakes that it has made the declaration of goods/materials for the consignment correctly and that there is no information which is concealed at the time of booking of the Services. The User certifies that all statements and information provided relating to the transportation of the consignment will be true and correct. User acknowledges that in the event that the user makes an untrue or fraudulent statement about the consignment or any of its contents user risks a civil claim and/or criminal prosecution, the penalties for which include forfeiture and sale of the consignment. To the extent that the Organization may voluntarily assist the user in completing the required customs and other formalities(if required), such assistance will be rendered at the user’s sole risk. User agrees to indemnify the Organization and hold it harmless from any claims that may be brought against the Organization arising from the information that user has provided to the Organization and any costs the Organization will incur regarding this, and pay any administration fee that the Organization may charge the user for providing the services described in this condition.

Prohibited Goods/Security

Organization does not allow to carry, nor perform other services regarding, goods which are in our sole opinion Prohibited/Hazardous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding. The organization may at its discretion accept certain Prohibited Goods for carriage, or for the performance of other services, in some locations if the user has been accorded the necessary permission for the same by the competent authority. You may also be asked to procure a similar status for the tempo/truck/vehicle which is proposed to carry such Prohibited goods at your own cost. The consignment will be accepted by us only after the above requirements are fulfilled. Prohibited Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for the same are available from our nearest office and a prohibited goods surcharge will be invoiced to you upon acceptance of your consignment. The organization accepts consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). The organization has no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify the Organization and hold Organization harmless from any claims that may be brought against the Organization arising out of or relating to such declaration provided by you and any costs that Organization will incur relating thereto.

Rejected Consignments & Holding Charges

If the receiver refuses to accept delivery, the Organization will try to contact the user and agree on the appropriate next action. The user agrees to pay the Organization any costs Organization incurs in forwarding, disposing of or returning the consignment and the charges (if any) for the agreed appropriate next action.

The Organization will levy holding charges on the consignments that are not collected by the Users/recipients from the point of destination as per the order terms and conditions. The rate of holding charges will be as per Organization policy.


Any software made available to work on this Site or on a Mobile device and/or to download information and resources from it (the “Software”) is the exclusive property and copyrighted work of the Organization and/or its associates. You are authorized to use this Software only for the purpose of visiting the Site, and/or downloading information, and resources from it or making necessary service bookings. You may use this Software for the aforementioned purpose only. Under no circumstances, you shall redistribute, restructure, sell, decompile, reverse engineer, disassemble or otherwise deal with the Software.

Trademarks and related Materials

A trademark is a word, design, symbol, phrase, sound, scent, or color (or any combination) that identifies the source of a party’s goods/services. A service mark identifies the source of a party’s services. The trademark ‘Weeple’ is a trademark owned by Weeple Business Solutions. These trademarks should not be used in connection with any product or service that is not Organization’s service, in any manner that is likely to cause confusion among customers or in any manner that criticizes or dishonors Weeple and its operations. Other products or Organization names if used on the website may be trademarks of their respective owners. Weeple Logistics Services Pvt Ltd has not licensed any of its trademark including Weeple to any third party or a different Organization. Any unauthorized copying, modification, use or publication of these marks is strictly prohibited. The Organization is the sole owner or lawful licensee of all the rights to the website and its content. Website content includes and is not limited to its design, layout, text, images, graphics, sound, video, etc. The website content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership, and intellectual property rights in the website and its content shall remain with the Organization, its affiliates or licensor’s, as the case may be. Users/Visitors of the website merely by using/visiting the website cannot be construed to be licensees approved by the Organization for use of such material except for the purpose required for using the Services.

Systematic retrieval of website content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission of the Organization is strictly prohibited.

Online Payment Terms & Conditions

All on-line payments made towards availing Services shall be taken into consideration only when the relevant amount is received and credited in the Organization’s bank account. The User booking for the Service shall pay all amounts including but not limited to the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. The user authorizes the Organization to retain any consignments that are booked until all dues of the Organization are recovered. The User agrees and accepts that the use of the Services provided by the Organization is at its sole risk, and further acknowledges that the Organization disclaims all representations and warranties of any kind, whether express or implied. In case of cancellation of the booking, after making an online payment, a refund of the amount shall be paid within 10 working days after the said amount is received and credited in the Organization’s bank account. A small amount of service charge may be levied on such cancellations as per Organization Policy from time to time. In case of any payment transaction undertaken by the user or any third party using the credentials of the user, which later on is found to be a fraudulent one, Organization will not be responsible for any such transaction and all the legal liability including all costs and expenses of such transaction will be that of the user whose credentials are used for such transaction and will be recovered by the Organization or the payment collection agency as the case may be. In order to avoid such circumstances, users are advised to ensure that their credentials are not misused by any third party at any point in time. All the charges specified by the Organization are excluding any taxes (local or union) unless informed otherwise. For any refund amount of cancellation please contact us on our Customer care no +91 9111221101 or on our email ID:support@Weeple.in


This Portal and the information, names, images, pictures, logos, symbols, tag line, and icons are concerning or relating to the Organization and its associates and the services are provided on an “as is” and “as available” basis, without any representation or endorsement being made, and without warranty of any kind, whether implied or expressed, including but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of others’ intellectual property rights. Under no circumstances, Weeple or any of its affiliates, contractors, employees, directors or officers shall be liable for any damages, including but not limited to direct, indirect, special or consequential damages (INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOSS OF PROFITS, BUSINESS DISTURBANCE OR INFORMATION) resulting from access to or use of, or inability to access to or use of, this Web Site or arising out of any resources, materials, information, qualifications, opinions or recommendations on this Portal. The User shall indemnify the Organization from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Organization may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the User and shall pay such sums on-demand on the Organization. It is expressly made clear to all users that the Organization does not own any vehicle/mini-truck/tempo nor does it directly or indirectly employ any drivers for any kind of vehicle. Mini-trucks and drivers are all supplied by third parties and the Organization disclaims any and all liability in respect of the drivers and the mini-trucks alike. The organization does undertake necessary checks as required by law and complies the same from time to time. The Organization collects data of its Customers who register with the portal from time to time. The organization uses such data to disseminate its service(s) information from time to time in order to keep the Customers/registered users up to date about Organization services. Upon registering with the portal Customers/registered users provide their consent to the Organization for the usage of their information in the above matter from time to time.

Law & Jurisdiction

You accept that any claims arising against the Organization, shall be subject to the exclusive jurisdiction of the Indore Courts in the State of Madhya Pradesh, India and the laws of India shall apply therein. However, the Organization reserves the right to take legal proceedings in country other than India, to protect our interests or to enforce our rights whenever we face any circumstance which deems it appropriate to do so.


•The Organisation (Weeple) is not responsible for any loss caused due to power beyond its control. For safety of goods Insurance is essential. Please insure the goods being transported.
• Weeple is an aggregator and provides you truck to transport your goods. Do take insurance of the goods from relavant insurers as no liability of parties involved in transportation operation (Weeple/Transporter/Driver/Truck Owner/ Mediator/ Commission agent/ Broker/Godown and warehouse Incharge/Godown and warehouse owner) in any case.
• The party (Sender/receiver/Party to whom the service is billed), whoever books the service with Weeple directly or indirectly, is fully responsible for any loss of goods.
• Booking cancellation charges Rs 2500 would be applicatble in case of full truck booking and Rs 500 in case of part truck load. Any expenses incurred would be charged separately.
• If the goods are re-assessed by government agency for state/central government tax/charge, the extra amount deposited on such assessment shall be charged from consignor or consignee only. An extra charge of Rs 200 per hour will be charge if the vehicle is stopped by the authorities in case of any mistake in documents prepared by consignor or consignee.
• The consignor is absolutely responsible for all consequence due to incorrect declaration regarding quantity, quality and nature of goods. Consignor is solely responsible of transportation of controlled goods. The customer who books the service is liable to pay any cost/expenses/charges arsing out of the special instruction given by him/her.
• The party who books the service is fully responsible for payment to the remaining ‘to-pay’ amount. The payment should be made within one hour of delivery of goods. If the payment is not made within One hour of delivery, an extra charge Rs 200 will be charged for every hour after the first hour of delivery.
• Detention charge of Rs 200 per hour will be charged if goods are not unloaded/loaded within 4 hours of arrival. Incase of waiting for more than 6 hours, Rs 2000 per day would be charged subjected to a minimum of Rs 2000.
• No claims will be accpcted after the delivery of the goods, do check the goods at the time of delivery.
• In case of perishable goods, if the truck does not reach the destination due to any unforeseen reason, Weeple will not be liable to compensate the party.
• The consignor will be solely responsible If there is any loss to goods due to poor packaging.
o The consignment entrusted by the Consignor to Weeple are strictly on a “SAID TO CONTAIN BASIS”. Weeple shall be under no obligation and is not expected to verify the description and contents of the Products declared by the Consignor on the consignment Note/Invoice/Dispatch Note/Bill/Challan.
o Customer undertakes that the cargo contains none of the following banned commodities
 Currency; Liquids & Semi-liquids; Pornography; Bullion, Drugs and Narcotics (legal); Firearms, parts 2. there of and ammunition; Precious & Semi-Precious Items; Radioactive Material; Commodities banned by Law at any given time
 Any consignment which would be likely to cause damage, or delay to equipment, personnel or other consignment.
 Any consignment which may require the carrier to obtain a license for its transportation.
o Proper and complete documentation by the Consignor/Consignee is compulsorily required along accurate details of the Shipper/Receiver’s name, addresses, telephone nos., email ids, and invoices, STN (Stock Transfer Note) etc. as per the statutory requirements. Consignor/Consignee/Billing party is responsible for preparing E-way bill. In case of non-preparation of E-way bill in required cases, Consignor/Consignee/Billing party would be responsible to pay all the expenses/charges/fees/fines and would compensate Weeple for any expense/charges/fee/fine incureed before the delivery of goods.Goods will be under Lein till then.
o Weeple shall not be made responsible/liable in case of any deficiency in the documents/statutory requirements and no claims or grievances of any nature shall be enttertained, if the same is arising out of the reasons mentioned herein above.
o The billing Party is solely responsible for all payments, fees or taxes being levied by the government or any statutory body from time to time.
o In the event of any the consignment being held up by any statutory authority such as but not limited to GST, customs or any other tax official, Weeple shall not be responsible for any consequential loss, freight refund etc. Further the Consignor/ Consignee/Billing Party have agreed to make good for the loss to Weeple in case of any claims being lodged on Weeple by statutory authorities due to insufficient documents or wrongful declaration by the Consignors.
o When the value of the consignment is declared by the parties as NCV (No commercial value) the liability of Weeple shall be restricted to Rs. 100/- (One Hundred only) only
o Weeple assumes no responsibility or liability in case material is outwardly intact at the time of affecting delivery Lodging a claim for damage, shortages, breakage, leakage, pilferage, etc., after taking delivery will not be entertained in any circumstances whatsoever.
o It is hereby agreed that in the event of if the consignment is of special nature such as ice-cream, medicine, vaccine, photo-film, etc., the same should be brought to the notice of Weeple
o If the consignment note/LR provides- ” Paid “, then the Consignor shall pay the freight of pick up or before pick-up. If the provides “To Pay” then the Consignee/Billing Part/ Consignee shall pay the payment of freight or other charges at the time of delivery of the consignment. Rs 200 per hour would be charged after ther first hour of delivery in case of delay/non-payment of ‘to-pay’

o Weeple shall have a right to general lien over all the consignment of parties towards any dues payable to Weeple
• Force Majeure
o Weeple shall not be liable for any loss or damage to the consignment if it is caused due to act of God, inherent vice of the goods, the Consignor’s fault, fraud of the owner/ the Consignor of the
goods defective packing or by Government officials in discharge of their official duties such as Customs/Taxation/Octroi inspection of nature of the consignment defects, characteristics etc., of Force
Majeure occurrence of any cause reasonably beyond the control of Weeple including but not limited to the loss or damage to the consignment caused through strikes, riots, political and other
disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act looting/robbery/hijacking, bandh, floods etc either on national highways or any other route, beyond the control
of Weeple.
• Indemnity
o Parties hereby undertake to make good the loss to Weeple in case their consignment cause damage to other consignment loaded in the vehicle due to the inherent nature and which is wrongly
declared by the parties or in case of seizure by any Government authority due to improper and incomplete documentation as a result other consignment also get delayed resulting in a loss to Weeple
• Packaging of Products- The Consignor shall hand over the Products to Weeple properly packed in commercially saleable form. Weeple shall not be liable for any kind of damages to the goods,
caused due to improper and defective packaging of goods

Take our service only if you agree to our terms and conditions. In case of any issue or for cancellation please call on 7770800488 before goods pickup.


Please mail us at support@weeple.in

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